Welcome to Gokarneshwor Municipality’s Privacy Policy, we respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application Gokarneshwor Municipality to apply various online services and informations. By accessing any part of the Services, you’re agreeing to the terms and conditions described below (this “Privacy Policy”). Governance Automation Solution values your privacy and wants you to know how we gather, communicate, disclose, and use your personal information. This Privacy Policy explains our data collection procedures as well as your rights to access, correct, or restrict our use of your data. What is the Privacy Policy and what does it cover? What Information that we collects to use Gokarneshwor Municipality Mobile Application? How We Use the Information We Collect? Retention of Personal Data Confidentiality and Security of Personal Data Confidentiality and Security of Personal Data Your Rights Regarding Personal Data Accessing, Updating, and Deleting Your Personal Data Accessing, Correcting, or Deleting Personal Data Your Control What is the Privacy Policy and what does it cover? We at Governance Automation Solution want you to understand what information we collect, and how we use and share it. That’s why we encourage you to read our Privacy Policy. This helps you use GAS Products in the way that’s right for you. In the Privacy Policy, we explain how we collect, use, share, retain and transfer information. We also let you know your rights. Each section of this Policy includes helpful examples and simpler language to make our practices easier to understand. We’ve also added links to resources where you can learn more about the privacy topics that interest you. It's important to us that you know how to control your privacy, so we also show you where you can manage your information in the settings of the Meta Products you use. You can update these settings to shape your experience. What Information that we collects to use Gokarneshwor Municipality Mobile Application? We collect different types of information to provide and improve our services, including: Personal Information: Name Phone number Email address Location data (if applicable) Payment details (if making payments through eSewa, Khalti, IME Pay, Phone Pay, or Online Mobile banking) Device & Usage Data: Device model, operating system, and app usage statistics IP address and log data Crash reports and analytics data How We Use the Information We Collect? We may share your personal information, but we will never "sell" it. However, in the following instances, we may disclose your personal information to third parties: We may share information about you along with your consent or at your direction. Vendors, consultants, and other service providers who need access to execute work for us may be given information. Personal data will be used with appropriate confidentiality and security safeguards in place. Cases such as:- payment processors that handle our transactions, and cloud providers who host our data and our services. To provide municipal notices, warnings, and important information To facilitate online services and service applications To enable communication between citizens and the municipality To process payments for municipal services through integrated payment gateways To improve our app functionality and user experience To comply with legal and regulatory requirements We may provide information in response to a request for information if we believe disclosure is necessary or authorized by any relevant law, regulation, legal process, or governmental request, such as meeting national security or law enforcement obligations. We will try to give you advance notice before sharing your information in response to such a request, to the extent that the law allows it. In an emergency. If we feel it is necessary to avoid imminent and serious bodily harm to a person, we may share information. With our affiliates. We may share information between and among Governance Automation Solution, and any of our parents, affiliates, subsidiaries, and other companies under common control and ownership. To enforce our policies and rights. We may share information if we believe your actions are inconsistent with our User Agreement, rules, or other GAS Technologies policies, or to protect the rights, property, and safety of ourselves and others. Retention of Personal Data We take appropriate security measures to protect your data, including: Encryption of sensitive data Secure data transmission and storage Restricted access to personal data Despite these measures, no method of transmission over the internet is 100% secure. Users should also take necessary precautions to protect their personal information We retain your personal data only as long as necessary to fulfil the purposes for which it was collected and processed. The duration of retention depends on these purposes, our legal obligations, and the need to establish, exercise, or defend our legal rights. If a user deletes their account, all associated data will be deleted securely. Confidentiality and Security of Personal Data We implement industry-standard physical, technical, and administrative measures to safeguard your Personal Data, ensuring its confidentiality and security. Personal Data will not be shared with third parties, except as outlined in this Privacy Notice or in specific situations where disclosure is necessary, such as to address physical threats to you or others, as permitted by law. However, as the Internet is not entirely secure, we cannot guarantee absolute security. There is a potential risk of unauthorized access to our systems or interception of your data during transmission. You are responsible for keeping your login information secure. Please be aware that email communications are generally not encrypted and should not be regarded as secure. Your Rights Regarding Personal Data You have specific rights concerning your Personal Data, including the ability to access it, verify its accuracy, and ensure it is up-to-date. You can choose whether to receive communications from us, update your account details, or delete your account through our Services. For additional requests related to your data rights, you are welcome to contact us directly. If a Public believes we have unintentionally collected their personal data, they can reach out to request its removal. We strive to respond promptly to all requests and aim to respond within the timeframe required by applicable law. However, please note that when deleting Personal Data, some residual information may remain in our databases, access logs, or other records, which could include fragments of your Personal Data. Additionally, certain data may be exempt from deletion requests in specific situations, such as when we are required to retain it to comply with legal obligations. When submitting a request via email and phone number we may ask for additional information to verify your identity and ensure your request is handled securely. Accessing, Updating, and Deleting Your Personal Data You can manage your personal data collected and maintained by GAS Technologies in the following ways: Updating Your Personal Data Log in to your account at any time to directly update the information you have provided. Terminating Your Account If you are a User of Gokarneshwor Municipality App, follow these steps to delete your account: Visit our Mobile App Scroll to the footer section of the Settings. Click on the "Account Delete" option and follow the instructions provided. If you encounter any issues while trying to terminate your account, please reach out to our Support Team for assistance. Accessing, Correcting, or Deleting Personal Data To request access to, correction of, or deletion of your data, send an email to info.gasgroup@gmail.com. Allow up to 30 days for us to respond. For security purposes, we may require that requests be submitted using the email address associated with your account. Additionally, we may need to verify your identity before processing your request. Please note that certain data may be retained if we have a lawful basis for doing so. This includes situations such as mandatory record-keeping requirements or completing pending transactions. Changes to Our Privacy Policy This Privacy Policy may be updated to reflect changes in our data practices. Use of information we collect now could be subject to the Privacy Policy in effect at the time such information is used. We suggest you review this page for the latest information about our privacy practices on a regular basis. Contact Information for Complaints or Concerns What We Sync Phone Numbers: For SMS notifications on promotions and events. Your Privacy Matters in Connecting People We want to assure you that your contact information is treated with the utmost respect and privacy. We strictly adhere to our Privacy Policy, ensuring that your data is secure and used only for connecting you with your chosen gurus. Benefits of Connecting People Direct messaging with GAS for personalized guidance. Quick problem-solving and learning support. Build a reliable relationship for continuous improvement. Your Control Opt-In: We sync with your explicit consent. Opt-Out: You can change preferences anytime. Data Accuracy: Keep your details updated for relevant promotions. Security Measures We prioritize your privacy with encryption and best practices. Your Acceptance of These Terms By using the Gokarneshwor Municipality Services, you agree to the Privacy Policy. You shouldn't use the Gokarneshwor Municipality Services if you don't agree with this Privacy Policy or any other agreement that governs your use of our platform services. Please read this Privacy Policy carefully before accessing our Platform and using Gokarneshwor Municipality. If you have any questions, please contact us at: info.gasgroup@gmail.com You Can access contact Directly with the phone number (+977) 01-5453280